Georgia Wood Working's Policies

 At Georgia Wood Working, every piece is crafted with  care, precision, and pride. We want you to love your purchase, and we  stand behind the quality of our work. If something isn’t right, we’re  here to help.

Because each item is custom-made to order, we do not accept  general returns. However, if your item arrives damaged or significantly  different from what was described, we’ll make it right.

• Damage during shipping
• Incorrect item received
• Major deviation from the agreed-upon design

To initiate a return, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once approved, we’ll provide return instructions. Items must be returned in original condition and packaging.

Refunds are issued in the following cases:

• Approved returns due to damage or error
• Cancellations made within 24 hours of purchase (before production begins)

Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

We cannot offer refunds for:

• Custom orders with personalized engraving or staining (unless damaged or incorrect)
• Items returned without prior approval
• Returns requested after 7 days of delivery

• Return shipping costs are the responsibility of the buyer unless the return is due to our error.
• Original shipping fees are non-refundable.

If you have any questions or concerns, don’t hesitate to reach out via our Contact Form 

We appreciate your support and understanding as we strive to deliver handcrafted pieces you’ll be proud to display.

 If you have any questions or concerns, don’t hesitate to reach out via our Contact Form

We appreciate your support and understanding as we strive to deliver handcrafted pieces you’ll be proud to display.

1.  Information We Collect

    Personal Information: Name, email, phone number, and shipping address.

    Order Details: Product preferences, custom design notes, and stain selections.

    Technical Data: IP address, browser type, and device info (via analytics tools).

2.  How We Use Your Information

    To process and fulfill orders

    To respond to inquiries and provide support

    To improve our website and services

    To send updates (only if you opt in)

3.  How We Protect Your Information

We use appropriate security measures to protect your data from unauthorized access or disclosure.

4.  Sharing Your Information

We do not sell or rent your data. We may share it with trusted providers (e.g., payment processors, shipping carriers) to fulfill your order.

5.  Cookies & Tracking

We may use cookies to enhance your experience. You can disable cookies in your browser settings.

6.  Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect data from minors.

7. ✏ Your Rights

You may request access, correction, or deletion of your personal data. Contact us to exercise these rights.

8.  Contact Us 

Shipment Processing Time: Orders  are processed within 3–5 business days. Custom or engraved pieces may  take longer and you'll be informed before shipment.

Shipping Rates & Methods: Shipping fees are calculated at checkout. We use major carriers such as USPS, UPS, or FedEx with tracking.

Domestic Shipping: We currently ship across the continental U.S., with typical delivery times between 3–7 business days.

Packaging: All items are securely packaged using recyclable materials. Fragile artwork includes reinforced protection.

Lost or Damaged Items: Please  visit the Contact page within 7 days of receiving the damaged item.  Include photos—we’ll assist with claims and replacements.

• Softwood Projects: Completed within 1 to 3 hours (dependent on image complexity and finishing)
• Hardwood Projects: Typically require 3 to 7 hours (based on engraving depth, design intricacy, and finishing technique)
• Custom Designs: Fulfillment times vary and are finalized after design approval and consultation
• Local Pickup: Available for customers within the Ellabell, GA area (by appointment only)

Ownership & Responsibility:  Risk transfers to the customer once the order is handed off to the  shipping provider. Delivery delays due to weather, holidays, or carrier  issues are out of our control.

Dispute Resolution: All disputes  will be governed by Georgia law and handled in Bryan County  jurisdiction. We’ll always aim to resolve issues amicably before legal  steps.